Effective Date: May 7, 2025

At ITTechBasics.TV, we aim to ensure customer satisfaction. If you are not fully satisfied with our IPTV service, you may be eligible for a refund under the terms outlined below.

1. 15-Day Refund Guarantee

We offer a 15-day refund window from the date of your initial subscription purchase. If you are unsatisfied with the service for any reason within the first 15 days, you may request a full refund.

2. Eligibility Criteria

To be eligible for a refund:

• The request must be made within 15 days of the original subscription purchase.

• You must provide a valid reason for dissatisfaction.

• Refunds will not be issued if there is evidence of excessive usage, account sharing, or violation of our [Terms of Service].

3. Non-Refundable Situations

• Refunds are not available after 15 days from the purchase date.

• No refunds for renewals, trial plans, or accounts suspended due to abuse or violation of our policies.

• We do not guarantee compatibility with all devices, and refunds will not be issued due to device or internet limitations.

4. How to Request a Refund

To request a refund, please contact our support team at:

Email: info@ittechbasics.tv
Subject Line: Refund Request – [Your Username or Order ID]

Include the following:

• Full name

• Email used for registration

• Order number or payment proof

• Reason for refund request

5. Refund Processing

Eligible refunds will be processed back to the original payment method within 7 business days after approval.

If you have any questions regarding our refund policy, please contact us at info@ittechbasics.tv.